A Server 2008 R2 server I was working on was throwing up these event IDs when trying to start the Windows Time service: Event ID 46 The time service encountered an error and was forced to shut down. The error was: 0x80070002: The system cannot find the file specified. Event ID 30 The time service […]
I have a customer that reported a problem with their iPhone 6 and a 6 Plus not passing DTMF digits properly into various PBXs / conference bridges – most were using SIP trunks that I was able to test with. PRIs and analog lines all worked as expected. PBX logs all showed no digits being […]
These are just a list of the config tidbits / best practices I’ve come across while setting up and troubleshooting some ShoreTel Mobility Router (SMR) installs. These will be mostly specific to a ShoreTel PBX and assumes you have 99% of the config done already and can register a ShoreTel Mobility Client (SMC). It’ll be […]
Updated 3/21/2017 to add registry keys for NTP, adjust DEP and various Windows Explorer settings and a prompt to change computer name. Here’s a PowerShell script to install the required features and roles for a ShoreTel 14+ installation on a Windows Server 2012 box. I ran this to get a list of currently installed features […]
The scenario here is a Work Group is setup as a message center and a handful of users are setup as members of the Work Group to check the messages in the Voice Mail tab of their Communicator. Someone deleted an important message and we need to find out who. I ran this through my lab […]
Finally! After digging around in VOIP captures all the time I found a way to add a column to display the DSCP value in a column. Right click on one of the columns (time, source destination etc.) Click on column preferences Click Add at the bottom Click on the “New Column” Label and change it to “DSCP” […]
This will cover audio Adjustments for ShoreTel 210, 212k, 230, 265, 530, 560 and 565 phones The audio levels for the handset, headset and speaker are set to default values when the phone boots. These values can be overridden by configuration file settings. The phone supports multiple configuration files, and the last setting encountered in […]
I build out customer equipment in our lab near daily, typically with my laptop and I will have the wired into whatever I’m working on and wireless on our internal net to download firmware’s or copy configs etc. I’ve always wanted to be able to set a static IP (with or without a gateway) without […]
I had 3x Express 220 LifeSize units experience an incredibly long delay (20 to 50 seconds) when dialing a telephone number on the Gen 2 phone before the call would actually complete. The Express’ are registered as SIP extensions to a ShoreTel system. The root cause of the delay is the LifeSize codec trying the […]
I recently installed a BB24 on to an existing IP265. the BB24 provides PoE pass-through so you can wire it Wall > BB24 > IP265 > PC. The BB24 and the IP265 worked perfectly separate but when chained together they would endlessly reboot.
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