This will cover audio Adjustments for ShoreTel 210, 212k, 230, 265, 530, 560 and 565 phones
The audio levels for the handset, headset and speaker are set to default values when the phone boots. These values can be overridden by configuration file settings.
The phone supports multiple configuration files, and the last setting encountered in a configuration file wins.
Global Phone Model Files
Customized audio levels should be set in customized configuration files rather than the base configuration files as they will be overwritten if the ShoreTel software is upgraded.
The config files are all located in C:\inetpub\ftproot though the drive may vary depending on your install.
Below is a table showing phone name, model and file names:
Single IP Phone File
You can use shore_<MAC_ADDRESS>.txt to add the Custom Audio Level for a specific phone config.
You will create a new file called shore_<MAC_ADDRESS>.txt
Example: shore_aaBBccDDeeFF.txt
Save this file in the c:\inetpub\ftproot folder
Setting the Levels
There are FOUR settings that can be adjusted: Handset levels, Headset levels, Ringer levels and Speaker levels.
These are the default levels:
HandsetLevels 5157,183,258,365,516,728,1029,1631,2303,3254,4596,917,13,13
HeadsetLevels 6144,183,258,365,516,728,1029,1631,2303,3254,4596,1375,13,13
RingerLevels 130,258,410,649,1029,1631,2584,4096,6492,10284
SpeakerLevels 4096,258,410,649,1029,1631,2584,4096,6492,10289,16306,13,13
These are the definitions for the above values
HandsetLevels TxGain, RxGain1, RxGain2, RxGain3, RxGain4, RxGain5, RxGain6, RxGain7, RxGain8, RxGain9, RxGain10, Side Tone, Handset DTMF Attenuation, Call Progress Attenuation
HeadsetLevels TxGain, RxGain1, RxGain2, RxGain3, RxGain4, RxGain5, RxGain6, RxGain7, RxGain8, RxGain9, RxGain10, Side Tone, Headset DTMF Attenuation, Call Progress Attenuation
RingerLevels RxGain1, RxGain2, RxGain3, RxGain4, RxGain5, RxGain6, RxGain7, RxGain8, RxGain9, RxGain10
SpeakerLevels TxGain, RxGain1, RxGain2, RxGain3, RxGain4, RxGain5,RxGain6, RxGain7, RxGain8, RxGain9, RxGain10, Speaker DTMF Attenuation, Call Progress Attenuation
The “TxGain” parameter sets the level of the audio transmitted from the phone onto the network.
The “RxGain” values correspond to each of the 10 volume setting levels shown when one adjusts the volume on the phone. “SideTone” is the audio picked up from the microphone and transmitted to the speaker (speakerphone, handset or headset speaker) that provides feedback to the user that the phone is working speaking. Customer experience has shown that sometimes the RxGains are not high enough and need to be customized for an individual system. SideTone gain is very subjective, and is sometimes lowered and sometimes raised.
Minimum gain values are 0 and maximum are 32536. Setting values very high may saturate the speaker and create poor sound quality.
My experience has been that a value increase of about 2000 is about a 1db increase in volume.
Putting it all together
User at phone with mac address 1122334455 wants their ringer volume increased.
Create custom config file shore_1122334455.txt and save it in the c:\inetpub\ftproot folder
Add the following to the text file – recall that each of the values below is each of the 10 increments on the volume up/down button on the phone:
These are the default values:
RingerLevels 130,258,410,649,1029,1631,2584,4096,6492,10284
Newly adjusted values increased by 500 on each value:
RingerLevels 630,758,910,1149,1529,2131,3084,4596,6992,10784
Reboot the phone and check the ringer volumes!
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