ShoreTel: Adjusting BB24 Contrast
Looking at the BB-24 from the front: Press the Top Left and Bottom Right button simultaneously You will then see CONT + (button 6) and CONT – (button 8) and adjust accordingly.
ShoreTel: WorkGroup Agent Logged In But Not Receiving Calls
So, you’ve got a WorkGroup and all of a sudden one user reports they are not getting inbound calls. Extension to extension, outbound and DID calls all work OK except for WorkGroup calls. Their agent state is showing logged in on their Communicator and in the Director page. Open up a command prompt on the […]
ShoreTel: Switch Analog Pinout Diagram
Here’s a diagram I made of the ShoreTel switches and their analog pin-outs. These are all individually listed on the ShoreTel Support site under each switch model but I wanted a single image with the capable switches and ports and their uses. E is for an Extension port T is for a Trunk port E/T […]
ShoreTel: Find Who Has Voice Mail Greetings Recorded
If you’re looking for a quick way to determine which users on the system have/haven’t recorded a name and a personal greeting in their voice mail boxes check out the script linked here (right click, save as): who has recorded name / greeting. Change the .txt to .vbs and edit the line: strSourceFolderPath = “x:\Shoreline […]
ShoreTel: Inbound Caller ID Name Manipulation
Here’s a quick review of how an inbound call’s Caller ID Name is manipulated through ShoreTel from the CO. ShoreTel Communicator can, in some cases; rewrite the carrier provided Caller ID Name when a number match is found in a few places. Once a match is found, it stops processing and sends the call to the end […]
ShoreTel: Troubleshooting Common Issues
Here’s a quick brain dump of some of the common issues I come across, I hope you’ll find them helpful. These include phone issues, email issues, voice mail, time is off etc.
Mac OSX: Printer Paused, Guest User Can’t Resume It
This was a fun one to fix, a client has four iMacs all using one network printer. For some reason the printer got paused and the Guest user they were logged in as couldn’t resume the printer. Of course the print queue had 30+ jobs waiting so not only did I want to get the Guest […]
ShoreTel: Upgrade fails from 11.x to 12.x and rolls back
I just attempted upgrade a customer with an older build of 11.1 to a release of 12.3 before finally going to the latest 14.x release. The upgrade from 11.1 to 12.3 failed and rolled back without much indication of the error. The installer just said that the installation was interrupted before it was completed. Microsoft […]
ShoreTel: Find Who Made a Hunt Group Busy
If you need to find out who and when an extension busied out a hunt group using the *18 code open up the tmsncc log for the day in question and search for the following entries:
LifeSize: UVC ClearSea Server and Corporate Directories
I just finished configuring a LifeSize ClearSea server (very cool system!) and got the Corporate Directories populating on all their Express endpoints. The Express’ poll the user list on the ClearSea server using LDAP and populates the Corporate Directory on the Express unit – much better than remembering to dial the ClearSea users by <username>@<ClearSeaIP> or <ext#>@<ClearSeaIP> […]
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